1.

Remove all media from system (Get professional help if necessary). Just send the hard drive, tape, floppy, jaz, zip, optical, flashcard, microdrive

   
2.   Wrap media in anti-static material
   
3.   Pack medium in a box, with a minimum of 2" gap between the borders of the box and the medium in all directions, then use bubble wrap or foam to wrap the medium and please ensure the medium does not move around inside the box during shipment. If you send the entire system unit, use the original packaging if possible, otherwise ensure proper cushioning and protection.
   
4.   When shipping more than one drive in a single carton, ensure that the drives do not touch each other and they are both cushioned individually.
   
5.   Label the box "FRAGILE". Please include the completed and signed Evaluation Form in the box.
   
6.  

We recommend to use the following description for your parcel in the declaration and shipping invoices (to save on customs fees - it works for FedEx and UPS Express):

Defected Hard Drive, For Repair Only, value $1.0
Tariff item No. 8471.70.00.90

   
7.  

Fill in the Canada Customs Invoice (Customs purpose ONLY) and ship with the Air Waybill

   

 


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